If you have questions about Vanilla Reload, please read below.
Vanilla Reload is an easy, safe, and convenient way to add funds to your prepaid card, reloadable debit card or online account.
Vanilla Reload gives you fast access to your cash. There are no special customer service counters or forms to fill out, and no personal information is required in-store. Vanilla Reload is one of the most affordable reload options available.
Vanilla Reload is partnered with some of the nation’s most popular brands. Just look for the Vanilla Reload symbol on the back of your prepaid card or view our card partners page to see a list of participating prepaid cards and online accounts.
Vanilla Reload typically costs $3.95 to purchase. There are no additional fees or charges after purchase as long as you use your Vanilla Reload within 12 months of purchase. A $4.95 monthly fee will be applied against unredeemed funds at the beginning of the 13th month after purchase, unless prohibited by law.
You can typically load add any amount from $20 to $500 using Vanilla Reload. Amounts may vary depending on the retail location.
Load Your Prepaid Card Directly at the Register
Buy a Vanilla Reload PIN Load
Starting March 31, Vanilla Reload PIN Load will no longer be available to purchase for reloading prepaid cards.
*Additional fees apply. Subject to Prepaid Card load limits. See Cardholder Agreement for complete details.
Vanilla Reload allows you to use the funds immediately after reloading your prepaid card or online account. However, some retailers require a brief waiting period before your funds are available. Check with your preferred retailer for more details.
Vanilla Reload Swipe Load is a quick and simple method of adding funds to your reloadable card.
Here is how it works:
*Additional fees apply. Subject to prepaid card load limits. See the Cardholder Agreement related to your prepaid card for complete details.
You can visit Family Dollar, 7-11, Dollar General, Office Depot, Fred's and Walmart to get funds added to your prepaid card using Swipe Load.
Reload PINs have been widely used by scammers to defraud cardholders of their funds. Visit Fraud Prevention to learn more about common prepaid scams and to get tips on protecting yourself against fraud.
While using Swipe Load, the cardholder is required to present the physical card to the cashier for funds to be added, thereby eliminating the possibility of reload PIN fraud.
Yes, you can request a refund. You can also use the PIN to reload your prepaid card.
Call 1-877-429-8140 immediately if your Vanilla Reload is lost or stolen.
Please contact us at 1-877-429-8140 for assistance.
Yes. Visit Request a Refund. Except where otherwise required by law, all refund requests will be considered on a case-by-case basis and may be granted or refused at our sole discretion.
Your card provider may not have approved your load request. It might be that you've exceeded the load limit on your card, such as maximum number or amount of loads per day. Contact your prepaid card provider by calling the number on the back of your card.
Contact your prepaid card provider or account program and have your receipt ready. You will likely be asked some questions about your most recent Vanilla Reload transaction and most of the answers can be found on your receipt.