Frequently Asked Questions
What is Vanilla Reload?
Vanilla Reload is an easy, safe, and convenient way to add funds to your prepaid card.
What are the benefits?
Vanilla Reload lets you put cash where you need it. There are no special customer service counters or forms to fill out and no personal information is required in-store. Vanilla Reload is one of the most affordable reload options available.
Where can I purchase a Vanilla Reload?
- Purchase Vanilla Reload at thousands of stores nationwide, including major retailers such as 7-Eleven, CVS/pharmacy, Dollar General, Family Dollar, Walgreens, and Walmart.
- Look for the Vanilla Reload symbol at a location nearby.
- Find a convenient location near you.
How do I find out if my prepaid card participates in the Vanilla Reload network?
Vanilla Reload is accepted by many of the nation’s leading programs. Just look for the Vanilla Reload symbol on the back of your prepaid card or find a convenient location near you.
Are there additional fees when I purchase a Vanilla Reload?
Vanilla Reload typically costs $3.95 to purchase. There are no additional fees or charges after purchase as long as you use your Vanilla Reload within 12 months of purchase. A $4.95 monthly fee will be applied against unredeemed funds at the beginning of the 13th month after purchase, unless prohibited by law.
What is the minimum and maximum amount I can load with Vanilla Reload?
You can typically load add any amount from $20 to $500 using Vanilla Reload. Amounts may vary depending on the retail location.
How do I load funds using Vanilla Reload?
Buy a Vanilla Reload
- Bring your funds to a participating retail location
- Purchase a Vanilla Reload* found in the Reloadable Prepaid Card display section
- Load your prepaid card using the secure PIN on the back of the Vanilla Reload here at www.VanillaReload.com or by calling 1-877-429-8140
Load Your Prepaid Card Directly at the Register
- Bring your prepaid card and money to a participating Vanilla Reload retailer
- Present your card to the cashier to add funds* to your prepaid card
- The cashier will ring up the sale and load your funds directly to your prepaid card
*Additional fees apply. Subject to Prepaid Card load limits. See Cardholder Agreement for complete details.
How soon are funds available to me?
Vanilla Reload allows you to use the funds immediately after reloading your prepaid card. However, some retailers require a brief waiting period before your funds are available. Check with your preferred retailer for more details.
Can I use a check with Vanilla Reload?
Cash is universally accepted by all Vanilla Reload retailers. Additionally, some Vanilla Reload retailers may also allow you to load your payroll or government checks.
What happens if my Vanilla Reload is lost or stolen?
Call 1-877-429-8140 immediately if your Vanilla Reload is lost or stolen.
What if I am unable to use my Vanilla Reload?
Please contact us at 1-877-429-8140 for assistance.
Can I request a refund after purchasing a Vanilla Reload?
Yes. Click here to request a refund online. Except where otherwise required by law, all refund requests will be considered on a case-by-case basis and may be granted or refused at our sole discretion.
I wasn’t able to complete a Vanilla Reload directly at the register. What happened?
Your card provider may not have approved your load request. This might be because you've exceeded the load limit on your card such as maximum number or amount of loads per day. Contact your prepaid card provider by calling the number on the back of your prepaid card.
Why isn’t my Vanilla Reload displaying in my recent transactions or reflected in my current balance?
Contact your prepaid card provider or account program and have your receipt ready. You will likely be asked some questions about your most recent Vanilla Reload transaction and most of the answers can be found on your receipt.